Customer Service vs Product Management
Developers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams meets developers should learn product management to enhance their ability to build user-centric products, improve communication with stakeholders, and contribute to strategic decision-making. Here's our take.
Customer Service
Developers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams
Customer Service
Nice PickDevelopers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams
Pros
- +This is crucial for roles involving user-facing applications, SaaS products, or when working in agile environments where customer feedback drives development cycles
- +Related to: communication-skills, user-experience
Cons
- -Specific tradeoffs depend on your use case
Product Management
Developers should learn Product Management to enhance their ability to build user-centric products, improve communication with stakeholders, and contribute to strategic decision-making
Pros
- +It's particularly useful for senior developers transitioning into leadership roles, startups where roles are fluid, or teams practicing agile methodologies to better understand product roadmaps and priorities
- +Related to: agile-methodology, user-research
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Customer Service if: You want this is crucial for roles involving user-facing applications, saas products, or when working in agile environments where customer feedback drives development cycles and can live with specific tradeoffs depend on your use case.
Use Product Management if: You prioritize it's particularly useful for senior developers transitioning into leadership roles, startups where roles are fluid, or teams practicing agile methodologies to better understand product roadmaps and priorities over what Customer Service offers.
Developers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams
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