Sales Engineering vs Technical Support
Developers should learn Sales Engineering to enhance their career versatility, especially in B2B tech companies where they can contribute to revenue generation by translating technical features into customer value meets developers should learn technical support skills to enhance their ability to debug and resolve issues in production environments, improve user experience, and collaborate effectively with support teams. Here's our take.
Sales Engineering
Developers should learn Sales Engineering to enhance their career versatility, especially in B2B tech companies where they can contribute to revenue generation by translating technical features into customer value
Sales Engineering
Nice PickDevelopers should learn Sales Engineering to enhance their career versatility, especially in B2B tech companies where they can contribute to revenue generation by translating technical features into customer value
Pros
- +It's crucial for roles involving pre-sales support, solution architecture, or customer-facing technical consulting, as it helps close deals by addressing technical objections and building trust with clients
- +Related to: technical-documentation, customer-presentations
Cons
- -Specific tradeoffs depend on your use case
Technical Support
Developers should learn technical support skills to enhance their ability to debug and resolve issues in production environments, improve user experience, and collaborate effectively with support teams
Pros
- +It is particularly valuable for roles involving DevOps, site reliability engineering (SRE), or customer-facing development, where understanding user pain points and providing timely fixes is crucial for product success and reliability
- +Related to: troubleshooting, customer-service
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Sales Engineering if: You want it's crucial for roles involving pre-sales support, solution architecture, or customer-facing technical consulting, as it helps close deals by addressing technical objections and building trust with clients and can live with specific tradeoffs depend on your use case.
Use Technical Support if: You prioritize it is particularly valuable for roles involving devops, site reliability engineering (sre), or customer-facing development, where understanding user pain points and providing timely fixes is crucial for product success and reliability over what Sales Engineering offers.
Developers should learn Sales Engineering to enhance their career versatility, especially in B2B tech companies where they can contribute to revenue generation by translating technical features into customer value
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