Zendesk Chat vs Intercom

Developers should learn Zendesk Chat when building or maintaining customer-facing websites or apps that require real-time support, lead generation, or sales assistance meets developers should learn intercom when building or maintaining customer-facing applications that require real-time communication features, such as e-commerce sites, saas products, or mobile apps. Here's our take.

Zendesk Chat

Nice Pick

Developers should learn Zendesk Chat when building or maintaining customer-facing websites or apps that require real-time support, lead generation, or sales assistance

Pros

• It's particularly useful for e-commerce platforms, SaaS products, and service-based businesses where immediate customer interaction can reduce bounce rates and improve conversion
• Related to: zendesk-suite, live-chat-software

Cons

• Specific tradeoffs depend on your use case

Intercom

Developers should learn Intercom when building or maintaining customer-facing applications that require real-time communication features, such as e-commerce sites, SaaS products, or mobile apps

Pros

• It's particularly useful for implementing chat support, onboarding flows, and targeted messaging to enhance user engagement and retention
• Related to: customer-relationship-management, live-chat-integration

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. Zendesk Chat is a tool while Intercom is a platform. We picked Zendesk Chat based on overall popularity, but your choice depends on what you're building.

The Bottom Line

Zendesk Chat wins

Based on overall popularity. Zendesk Chat is more widely used, but Intercom excels in its own space.