Customer Service vs Sales
Developers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams meets developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business. Here's our take.
Customer Service
Developers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams
Customer Service
Nice PickDevelopers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams
Pros
- +This is crucial for roles involving user-facing applications, SaaS products, or when working in agile environments where customer feedback drives development cycles
- +Related to: communication-skills, user-experience
Cons
- -Specific tradeoffs depend on your use case
Sales
Developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business
Pros
- +It's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships
- +Related to: customer-relationship-management, negotiation
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Customer Service if: You want this is crucial for roles involving user-facing applications, saas products, or when working in agile environments where customer feedback drives development cycles and can live with specific tradeoffs depend on your use case.
Use Sales if: You prioritize it's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships over what Customer Service offers.
Developers should learn customer service skills to better understand user needs, improve product quality through direct feedback, and enhance collaboration with support teams
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