Customer Success Management vs Customer Support
Developers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption meets developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments. Here's our take.
Customer Success Management
Developers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption
Customer Success Management
Nice PickDevelopers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption
Pros
- +It is crucial for roles like developer advocates, solutions engineers, or product managers to align technical solutions with customer goals, leading to better feedback loops and product-market fit
- +Related to: saas, customer-relationship-management
Cons
- -Specific tradeoffs depend on your use case
Customer Support
Developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments
Pros
- +It's crucial for roles involving user-facing applications, SaaS products, or DevOps where rapid issue resolution impacts customer retention and product iteration
- +Related to: communication-skills, troubleshooting
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Customer Success Management if: You want it is crucial for roles like developer advocates, solutions engineers, or product managers to align technical solutions with customer goals, leading to better feedback loops and product-market fit and can live with specific tradeoffs depend on your use case.
Use Customer Support if: You prioritize it's crucial for roles involving user-facing applications, saas products, or devops where rapid issue resolution impacts customer retention and product iteration over what Customer Success Management offers.
Developers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption
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