Customer Support
Customer support is a methodology focused on assisting users with issues related to products, services, or technical systems, ensuring satisfaction and problem resolution. It involves communication, troubleshooting, and service delivery to maintain positive customer relationships and support business operations. In technical contexts, it often includes handling software bugs, user inquiries, and system maintenance.
Developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments. It's crucial for roles involving user-facing applications, SaaS products, or DevOps where rapid issue resolution impacts customer retention and product iteration.