Incident Management
Incident Management is a structured process for identifying, analyzing, prioritizing, and resolving disruptions to IT services or business operations. It involves coordinating response efforts, communicating with stakeholders, and restoring normal service as quickly as possible to minimize impact. The goal is to maintain service availability and reliability while learning from incidents to prevent recurrence.
Developers should learn Incident Management to effectively handle production outages, security breaches, or system failures, ensuring rapid resolution and minimizing downtime. It's crucial in DevOps and SRE roles for maintaining service-level agreements (SLAs) and improving system resilience through post-incident reviews and root cause analysis.