Problem Management
Problem Management is an IT service management (ITSM) process focused on identifying, analyzing, and resolving the root causes of recurring incidents to prevent future disruptions. It involves systematic investigation, documentation, and implementation of permanent fixes rather than temporary workarounds. This process aims to improve service stability and reduce the impact of incidents on business operations.
Developers should learn Problem Management to enhance system reliability and reduce technical debt by addressing underlying issues proactively. It is crucial in DevOps and SRE (Site Reliability Engineering) roles for minimizing downtime and improving mean time between failures (MTBF). Use cases include post-incident reviews, analyzing recurring bugs, and implementing preventive measures in production environments.