ITIL Framework
The ITIL (Information Technology Infrastructure Library) Framework is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with business needs. It provides a comprehensive framework for managing the entire lifecycle of IT services, from strategy and design to operation and continual improvement. ITIL helps organizations deliver efficient, reliable, and value-driven IT services through standardized processes and roles.
Developers should learn ITIL when working in enterprise environments or IT service-oriented roles to understand how IT services are managed and delivered effectively. It is particularly useful for roles involving DevOps, site reliability engineering (SRE), or IT project management, as it provides a structured approach to incident management, change control, and service delivery. Using ITIL can improve collaboration between development and operations teams, reduce downtime, and enhance customer satisfaction by ensuring consistent service quality.