Self Service Portal
A Self Service Portal is a web-based or application-based interface that allows users to access and manage services, resources, or information independently without direct assistance from support staff. It typically provides features like account management, service requests, knowledge bases, and automated workflows. These portals are commonly used in IT service management, customer support, and enterprise environments to improve efficiency and user satisfaction.
Developers should learn about Self Service Portals when building or integrating systems for IT service management, customer relationship management, or internal enterprise tools, as they reduce support costs and empower users. Use cases include creating portals for employees to reset passwords, submit IT tickets, access company resources, or for customers to track orders and manage accounts in e-commerce or SaaS applications.