IT Service Management
IT Service Management (ITSM) is a set of practices and processes for designing, delivering, managing, and improving IT services to meet business needs. It focuses on aligning IT services with organizational goals, ensuring efficient service delivery, and enhancing customer satisfaction through frameworks like ITIL. ITSM encompasses activities such as incident management, change management, and service desk operations.
Developers should learn ITSM to understand how IT services are managed in enterprise environments, enabling better collaboration with operations teams and compliance with organizational processes. It is crucial for roles involving DevOps, site reliability engineering (SRE), or working in regulated industries where standardized service delivery is required. ITSM helps improve service quality, reduce downtime, and ensure smooth IT operations.