Customer Success Management vs Sales
Developers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption meets developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business. Here's our take.
Customer Success Management
Developers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption
Customer Success Management
Nice PickDevelopers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption
Pros
- +It is crucial for roles like developer advocates, solutions engineers, or product managers to align technical solutions with customer goals, leading to better feedback loops and product-market fit
- +Related to: saas, customer-relationship-management
Cons
- -Specific tradeoffs depend on your use case
Sales
Developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business
Pros
- +It's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships
- +Related to: customer-relationship-management, negotiation
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Customer Success Management if: You want it is crucial for roles like developer advocates, solutions engineers, or product managers to align technical solutions with customer goals, leading to better feedback loops and product-market fit and can live with specific tradeoffs depend on your use case.
Use Sales if: You prioritize it's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships over what Customer Success Management offers.
Developers should learn CSM when working in customer-facing roles, building products with recurring revenue models, or aiming to enhance user experience and product adoption
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