Developer Advocacy vs Customer Success

Developers should learn this to enhance communication skills, understand community-driven development, and advance in roles like developer relations or product management meets developers should learn customer success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in saas models. Here's our take.

Developer Advocacy

Nice Pick

Developers should learn this to enhance communication skills, understand community-driven development, and advance in roles like developer relations or product management

Pros

• It's crucial for companies launching APIs, SDKs, or open-source projects to drive engagement and gather user feedback effectively
• Related to: technical-writing, public-speaking

Cons

• Specific tradeoffs depend on your use case

Customer Success

Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models

Pros

• It's crucial for roles involving customer-facing features, analytics, or integrations with CRM systems, helping teams prioritize development based on real user data and feedback
• Related to: customer-relationship-management, saas

Cons

• Specific tradeoffs depend on your use case

The Verdict

Use Developer Advocacy if: You want it's crucial for companies launching apis, sdks, or open-source projects to drive engagement and gather user feedback effectively and can live with specific tradeoffs depend on your use case.

Use Customer Success if: You prioritize it's crucial for roles involving customer-facing features, analytics, or integrations with crm systems, helping teams prioritize development based on real user data and feedback over what Developer Advocacy offers.

The Bottom Line

Developer Advocacy wins

Developers should learn this to enhance communication skills, understand community-driven development, and advance in roles like developer relations or product management