Customer Success
Customer Success is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service. It involves proactive engagement, relationship management, and data-driven strategies to reduce churn, increase retention, and drive growth. In tech contexts, it often integrates with software tools and platforms to monitor usage, gather feedback, and deliver value.
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models. It's crucial for roles involving customer-facing features, analytics, or integrations with CRM systems, helping teams prioritize development based on real user data and feedback.