Customer Success vs Sales
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models meets developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business. Here's our take.
Customer Success
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models
Customer Success
Nice PickDevelopers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models
Pros
- +It's crucial for roles involving customer-facing features, analytics, or integrations with CRM systems, helping teams prioritize development based on real user data and feedback
- +Related to: customer-relationship-management, saas
Cons
- -Specific tradeoffs depend on your use case
Sales
Developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business
Pros
- +It's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships
- +Related to: customer-relationship-management, negotiation
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Customer Success if: You want it's crucial for roles involving customer-facing features, analytics, or integrations with crm systems, helping teams prioritize development based on real user data and feedback and can live with specific tradeoffs depend on your use case.
Use Sales if: You prioritize it's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships over what Customer Success offers.
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models
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