Customer Success vs Customer Support
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models meets developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments. Here's our take.
Customer Success
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models
Customer Success
Nice PickDevelopers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models
Pros
- +It's crucial for roles involving customer-facing features, analytics, or integrations with CRM systems, helping teams prioritize development based on real user data and feedback
- +Related to: customer-relationship-management, saas
Cons
- -Specific tradeoffs depend on your use case
Customer Support
Developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments
Pros
- +It's crucial for roles involving user-facing applications, SaaS products, or DevOps where rapid issue resolution impacts customer retention and product iteration
- +Related to: communication-skills, troubleshooting
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Customer Success if: You want it's crucial for roles involving customer-facing features, analytics, or integrations with crm systems, helping teams prioritize development based on real user data and feedback and can live with specific tradeoffs depend on your use case.
Use Customer Support if: You prioritize it's crucial for roles involving user-facing applications, saas products, or devops where rapid issue resolution impacts customer retention and product iteration over what Customer Success offers.
Developers should learn Customer Success to build products that align with user needs, improve adoption, and support business goals like recurring revenue in SaaS models
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