Human Customer Support vs Self Service Portal

Developers should learn about Human Customer Support to understand user needs, gather feedback for product improvement, and build customer-centric products meets developers should learn about self service portals when building or integrating systems for it service management, customer relationship management, or internal enterprise tools, as they reduce support costs and empower users. Here's our take.

Human Customer Support

Nice Pick

Developers should learn about Human Customer Support to understand user needs, gather feedback for product improvement, and build customer-centric products

Pros

• It's crucial in roles involving user-facing applications, support tool development, or when integrating support features into software, as it helps prioritize real-world usability and reduces churn
• Related to: customer-relationship-management, communication-skills

Cons

• Specific tradeoffs depend on your use case

Self Service Portal

Developers should learn about Self Service Portals when building or integrating systems for IT service management, customer relationship management, or internal enterprise tools, as they reduce support costs and empower users

Pros

• Use cases include creating portals for employees to reset passwords, submit IT tickets, access company resources, or for customers to track orders and manage accounts in e-commerce or SaaS applications
• Related to: it-service-management, customer-relationship-management

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. Human Customer Support is a methodology while Self Service Portal is a platform. We picked Human Customer Support based on overall popularity, but your choice depends on what you're building.

The Bottom Line

Human Customer Support wins

Based on overall popularity. Human Customer Support is more widely used, but Self Service Portal excels in its own space.