IT Support vs DevOps

Developers should learn IT Support skills to handle common technical problems independently, reducing downtime and improving efficiency in development workflows meets developers should learn and use devops to improve deployment frequency, reduce lead time for changes, and lower failure rates in production, making it essential for modern software delivery. Here's our take.

IT Support

Nice Pick

Developers should learn IT Support skills to handle common technical problems independently, reducing downtime and improving efficiency in development workflows

Pros

• It is essential for roles in DevOps, system administration, or when working in small teams without dedicated support staff, as it enables quick resolution of issues like network connectivity, software installation, or hardware malfunctions
• Related to: troubleshooting, system-administration

Cons

• Specific tradeoffs depend on your use case

DevOps

Developers should learn and use DevOps to improve deployment frequency, reduce lead time for changes, and lower failure rates in production, making it essential for modern software delivery

Pros

• It is particularly valuable in agile environments, cloud-native applications, and microservices architectures where rapid iteration and reliability are critical, such as in e-commerce, SaaS platforms, and large-scale web services
• Related to: continuous-integration, continuous-deployment

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. IT Support is a concept while DevOps is a methodology. We picked IT Support based on overall popularity, but your choice depends on what you're building.

The Bottom Line

IT Support wins

Based on overall popularity. IT Support is more widely used, but DevOps excels in its own space.