IT Support
IT Support refers to the services and processes that help users and organizations resolve technical issues with hardware, software, networks, and systems. It involves troubleshooting, maintenance, and guidance to ensure technology functions effectively and securely. This role is critical for maintaining operational continuity and user productivity in various environments.
Developers should learn IT Support skills to handle common technical problems independently, reducing downtime and improving efficiency in development workflows. It is essential for roles in DevOps, system administration, or when working in small teams without dedicated support staff, as it enables quick resolution of issues like network connectivity, software installation, or hardware malfunctions.