Manual Support Processes vs Self Service Portal

Developers should learn about Manual Support Processes when working in roles that involve user-facing support, such as DevOps, site reliability engineering (SRE), or product development, to understand how to effectively handle bugs, outages, and user inquiries meets developers should learn about self service portals when building or integrating systems for it service management, customer relationship management, or internal enterprise tools, as they reduce support costs and empower users. Here's our take.

Manual Support Processes

Nice Pick

Developers should learn about Manual Support Processes when working in roles that involve user-facing support, such as DevOps, site reliability engineering (SRE), or product development, to understand how to effectively handle bugs, outages, and user inquiries

Pros

• This skill is crucial for improving customer experience, reducing downtime, and collaborating with support teams to prioritize fixes and enhancements
• Related to: incident-management, ticketing-systems

Cons

• Specific tradeoffs depend on your use case

Self Service Portal

Developers should learn about Self Service Portals when building or integrating systems for IT service management, customer relationship management, or internal enterprise tools, as they reduce support costs and empower users

Pros

• Use cases include creating portals for employees to reset passwords, submit IT tickets, access company resources, or for customers to track orders and manage accounts in e-commerce or SaaS applications
• Related to: it-service-management, customer-relationship-management

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. Manual Support Processes is a methodology while Self Service Portal is a platform. We picked Manual Support Processes based on overall popularity, but your choice depends on what you're building.

The Bottom Line

Manual Support Processes wins

Based on overall popularity. Manual Support Processes is more widely used, but Self Service Portal excels in its own space.