SharePoint vs ServiceNow

Microsoft's corporate Swiss Army knife: it does everything, but you'll need a manual for each blade meets the enterprise's swiss army knife for workflows, if you don't mind the price tag and complexity. Here's our take.

SharePoint

Nice Pick

Microsoft's corporate Swiss Army knife: it does everything, but you'll need a manual for each blade.

Pros

• Seamless integration with Microsoft 365 (Teams, Outlook, etc.)
• Robust document management with version control and permissions
• Customizable workflows and automation for business processes
• Built-in intranet capabilities for team collaboration

Cons

• Complex setup and administration can be overwhelming for non-IT staff
• Performance can lag with heavy customization or large datasets

ServiceNow

The enterprise's Swiss Army knife for workflows, if you don't mind the price tag and complexity.

Pros

• Comprehensive out-of-the-box modules for ITSM, ITOM, and business automation
• Strong integration capabilities with third-party tools and legacy systems
• Low-code development environment for custom applications
• Robust reporting and analytics for operational insights

Cons

• High licensing and implementation costs can be prohibitive for small businesses
• Steep learning curve and reliance on specialized consultants for setup

The Verdict

Use SharePoint if: You want seamless integration with microsoft 365 (teams, outlook, etc.) and can live with complex setup and administration can be overwhelming for non-it staff.

Use ServiceNow if: You prioritize comprehensive out-of-the-box modules for itsm, itom, and business automation over what SharePoint offers.

The Bottom Line

SharePoint wins

Microsoft's corporate Swiss Army knife: it does everything, but you'll need a manual for each blade.