ServiceNow
ServiceNow is a cloud-based platform that provides IT service management (ITSM), IT operations management (ITOM), and business process automation solutions. It enables organizations to manage digital workflows, automate tasks, and integrate various services across departments such as IT, HR, customer service, and security. The platform is widely used for creating applications to streamline operations and improve efficiency.
Developers should learn ServiceNow when working in enterprise environments that require robust IT service management, workflow automation, or custom application development on a low-code/no-code platform. It is particularly valuable for roles involving ITSM, ITOM, or business process automation, as it allows for rapid development of solutions to manage incidents, changes, and service requests. Use cases include building custom apps for IT support, automating HR onboarding processes, or integrating with other enterprise systems like SAP or Salesforce.
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