Jira Service Management
Jira Service Management is an IT service management (ITSM) platform developed by Atlassian that helps teams manage service requests, incidents, problems, and changes. It provides tools for ticketing, knowledge base management, automation, and reporting to streamline IT and business service delivery. It integrates with other Atlassian products like Jira Software and Confluence for a unified workflow experience.
Developers should learn Jira Service Management when working in DevOps, SRE, or IT support roles to handle incident response, service requests, and change management efficiently. It's particularly useful for teams implementing ITIL practices, managing SLAs, or needing a centralized platform for customer and internal support with automation capabilities to reduce manual work.