Freshservice
Freshservice is a cloud-based IT service management (ITSM) platform developed by Freshworks, designed to help organizations streamline IT support, asset management, and service delivery. It offers features like incident management, problem management, change management, and a service catalog, all accessible through a user-friendly interface. The platform enables IT teams to automate workflows, track assets, and provide efficient support to employees and customers.
Developers should learn Freshservice when working in IT operations, DevOps, or support roles where managing IT services, incidents, and assets is critical, such as in enterprise environments or tech companies. It's particularly useful for implementing ITIL best practices, automating service desk processes, and integrating with other tools like monitoring systems or CI/CD pipelines to enhance operational efficiency and reduce downtime.