Simple Chatbots vs Human Customer Support

Developers should learn to build simple chatbots when they need to automate repetitive customer interactions, reduce support costs, or provide 24/7 assistance for basic queries in applications like websites, messaging apps, or internal tools meets developers should learn about human customer support to understand user needs, gather feedback for product improvement, and build customer-centric products. Here's our take.

Simple Chatbots

Nice Pick

Developers should learn to build simple chatbots when they need to automate repetitive customer interactions, reduce support costs, or provide 24/7 assistance for basic queries in applications like websites, messaging apps, or internal tools

Pros

• They are ideal for use cases such as handling common questions in e-commerce, booking appointments, or collecting user information, where the conversation flow is predictable and doesn't require deep contextual understanding
• Related to: natural-language-processing, dialogflow

Cons

• Specific tradeoffs depend on your use case

Human Customer Support

Developers should learn about Human Customer Support to understand user needs, gather feedback for product improvement, and build customer-centric products

Pros

• It's crucial in roles involving user-facing applications, support tool development, or when integrating support features into software, as it helps prioritize real-world usability and reduces churn
• Related to: customer-relationship-management, communication-skills

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. Simple Chatbots is a tool while Human Customer Support is a methodology. We picked Simple Chatbots based on overall popularity, but your choice depends on what you're building.

The Bottom Line

Simple Chatbots wins

Based on overall popularity. Simple Chatbots is more widely used, but Human Customer Support excels in its own space.