Zendesk Chat vs Freshchat

Developers should learn Zendesk Chat when building or maintaining customer-facing websites or apps that require real-time support, lead generation, or sales assistance meets developers should learn freshchat when building or maintaining customer-facing applications that require real-time communication, such as e-commerce sites, saas products, or support portals. Here's our take.

Zendesk Chat

Nice Pick

Developers should learn Zendesk Chat when building or maintaining customer-facing websites or apps that require real-time support, lead generation, or sales assistance

Pros

• It's particularly useful for e-commerce platforms, SaaS products, and service-based businesses where immediate customer interaction can reduce bounce rates and improve conversion
• Related to: zendesk-suite, live-chat-software

Cons

• Specific tradeoffs depend on your use case

Freshchat

Developers should learn Freshchat when building or maintaining customer-facing applications that require real-time communication, such as e-commerce sites, SaaS products, or support portals

Pros

• It's particularly useful for implementing chat widgets, automating responses with bots, and integrating customer data from CRMs or other systems to provide personalized support
• Related to: customer-support-platforms, live-chat-software

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. Zendesk Chat is a tool while Freshchat is a platform. We picked Zendesk Chat based on overall popularity, but your choice depends on what you're building.

The Bottom Line

Zendesk Chat wins

Based on overall popularity. Zendesk Chat is more widely used, but Freshchat excels in its own space.