Freshchat
Freshchat is a modern customer messaging platform designed for businesses to engage with customers across web, mobile, and social channels. It provides features like live chat, chatbots, automation, and omnichannel support to streamline customer service and sales interactions. The platform integrates with various tools to help teams manage conversations efficiently and improve customer satisfaction.
Developers should learn Freshchat when building or maintaining customer-facing applications that require real-time communication, such as e-commerce sites, SaaS products, or support portals. It's particularly useful for implementing chat widgets, automating responses with bots, and integrating customer data from CRMs or other systems to provide personalized support.