Customer Support & Helpdesk Platforms

Freshdesk

Freshdesk is a cloud-based customer support software and helpdesk platform developed by Freshworks. It enables businesses to manage customer inquiries across multiple channels like email, phone, chat, social media, and self-service portals. The platform includes features such as ticketing, automation, reporting, and integrations to streamline customer service operations.

Also known as: Freshdesk CRM, Freshdesk Support, Freshworks Freshdesk, Freshdesk Helpdesk, Freshdesk Ticketing

🧊Why learn Freshdesk?

Developers should learn Freshdesk when building or integrating customer support systems, especially for SaaS products, e-commerce, or any business requiring scalable helpdesk solutions. It's useful for implementing ticketing workflows, automating responses, and creating custom apps via its API, making it ideal for roles in DevOps, support engineering, or full-stack development with a focus on customer experience.

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Compare Freshdesk

Freshdesk vs Zendesk→Freshdesk vs Zoho Desk→Freshdesk vs Help Scout→

Learning Resources

Freshdesk Developer Documentation

Freshdesk API Tutorial on YouTube

Freshdesk Integration Course on Udemy

Freshdesk Help Articles

Related Tools

Freshworks Api Customer Support Software Helpdesk Automation Saas Integration Cloud Platforms

Alternatives to Freshdesk

Zendesk Zoho Desk Help Scout

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