Freshdesk

Freshdesk is the cloud helpdesk product of Freshworks Inc. (NASDAQ: FRSH), founded 2010 in Chennai as "Freshdesk," renamed Freshworks in 2017, now HQ'd in San Mateo, CA, with ~73,000 paid customers reported for FY2026. Proprietary SaaS only — no self-hosted option. Support Desk tiers (annual billing, per agent/month): Growth $19, Pro $55, Enterprise $89; a limited free plan covers 1-2 agents for 6 months. The Freddy AI Copilot add-on costs $29/agent/month, sold only on Pro/Enterprise and assignable per-seat rather than account-wide. The customer-facing Freddy AI Agent bot is metered separately: 500 sessions bundled once per account, then $49 per 100 sessions. A parallel Freshdesk Omni omnichannel line runs $29/$79/$119 per agent/month. Freshworks' Q1 2026 revenue was $228.6M, up 16% YoY. Current version/status: Support Desk / Omni SaaS, current tiers as of July 2026. License: proprietary SaaS. Pricing: Annual per-agent/month: Growth $19, Pro $55, Enterprise $89 (Omni: $29/$79/$119); Freddy AI Copilot add-on $29/agent/month on Pro/Enterprise; Freddy AI Agent bot bills $49 per 100 sessions after 500 free; free plan covers 1-2 agents for 6 months. Maintained by Freshworks Inc. (NASDAQ: FRSH).

Also known as: Freshdesk CRM, Freshdesk Support, Freshworks Freshdesk, Freshdesk Helpdesk, Freshdesk Ticketing

🧊Why learn Freshdesk?

Pick Freshdesk if you're a 10-30 agent team that wants ticketing plus real AI copiloting without stitching together a stack — Pro at $55/agent plus $29 Copilot buys working ticket-summarization, suggested replies, and routing. Skip it under 5 agents watching every dollar: Zoho Desk or Help Scout beat the per-seat-plus-AI-tax math badly at that size. Skip it too if omnichannel is day-one, non-negotiable — that's a separate Freshdesk Omni SKU at $29/$79/$119, not a Support Desk checkbox, and Zendesk bundles channels more cleanly. The honest weakness, visible on Freshworks' own pricing page: AI Copilot and AI Agent sessions are metered add-ons, not included, so the advertised per-agent sticker price is rarely the invoice total. Known weakness: The advertised per-agent price excludes AI Copilot ($29/agent/mo) and AI Agent session overages ($49 per 100 sessions), so real per-seat cost on Pro can land well above the listed $55.

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