Live Chat Software
Live chat software is a real-time communication tool that enables businesses to interact with customers directly on websites or mobile apps through text-based messaging. It typically includes features like chat widgets, automated responses, file sharing, and agent management to facilitate instant support, sales, and engagement. This software helps organizations provide immediate assistance, capture leads, and improve customer satisfaction by reducing response times.
Developers should learn and use live chat software when building customer-facing applications, e-commerce platforms, or support systems that require real-time user interaction, as it enhances user experience and operational efficiency. It is particularly valuable for implementing customer service solutions, integrating chatbots for automation, or adding communication features to SaaS products, where direct engagement can drive conversions and retention.