Zendesk Guide vs Confluence

Developers should learn Zendesk Guide when building or maintaining customer-facing help centers, especially in SaaS or e-commerce environments where self-service is critical for scalability meets developers should learn confluence when working in teams that require structured documentation, knowledge sharing, or project tracking, especially in agile or devops environments. Here's our take.

Zendesk Guide

Nice Pick

Developers should learn Zendesk Guide when building or maintaining customer-facing help centers, especially in SaaS or e-commerce environments where self-service is critical for scalability

Pros

• It's useful for creating technical documentation, API guides, or troubleshooting articles that empower users and reduce support overhead
• Related to: zendesk-support, zendesk-chat

Cons

• Specific tradeoffs depend on your use case

Confluence

Developers should learn Confluence when working in teams that require structured documentation, knowledge sharing, or project tracking, especially in Agile or DevOps environments

Pros

• It is valuable for creating technical documentation, onboarding guides, design specifications, and maintaining a single source of truth for project information, reducing communication gaps and improving productivity
• Related to: jira, bitbucket

Cons

• Specific tradeoffs depend on your use case

The Verdict

These tools serve different purposes. Zendesk Guide is a platform while Confluence is a tool. We picked Zendesk Guide based on overall popularity, but your choice depends on what you're building.

The Bottom Line

Zendesk Guide wins

Based on overall popularity. Zendesk Guide is more widely used, but Confluence excels in its own space.