Zendesk Guide
Zendesk Guide is a knowledge base and help center platform that enables businesses to create, manage, and publish self-service content for customer support. It allows teams to build articles, FAQs, and community forums to help users find answers independently, reducing support ticket volume. The platform integrates with other Zendesk products like Support and Chat to provide a unified customer service experience.
Developers should learn Zendesk Guide when building or maintaining customer-facing help centers, especially in SaaS or e-commerce environments where self-service is critical for scalability. It's useful for creating technical documentation, API guides, or troubleshooting articles that empower users and reduce support overhead. Knowledge of Zendesk Guide is valuable for roles involving customer success, product documentation, or integrations with support workflows.