Knowledge Base Management
Knowledge Base Management is the systematic process of creating, organizing, maintaining, and distributing a centralized repository of information within an organization. It involves collecting documentation, FAQs, troubleshooting guides, and best practices to support internal teams and external users. This methodology ensures that knowledge is accessible, up-to-date, and effectively utilized to improve efficiency and decision-making.
Developers should learn Knowledge Base Management to enhance collaboration, reduce redundant work, and streamline onboarding processes in software development teams. It is particularly valuable in DevOps environments for documenting infrastructure, in customer support for creating self-service resources, and in large projects to maintain institutional knowledge and compliance with standards like ITIL or ISO.