Amazon Lex
Amazon Lex is a fully managed service by AWS for building conversational interfaces into applications using voice and text. It leverages the same deep learning technologies that power Amazon Alexa to enable developers to create sophisticated chatbots and virtual assistants. The service provides automatic speech recognition (ASR) and natural language understanding (NLU) capabilities, allowing for the design of natural, human-like interactions.
Developers should use Amazon Lex when building chatbots for customer service, virtual assistants, or interactive voice response (IVR) systems, especially within the AWS ecosystem. It is ideal for automating tasks like booking appointments, answering FAQs, or providing information retrieval, as it integrates seamlessly with other AWS services like Lambda, Connect, and Polly for end-to-end conversational AI solutions.