concept

Customer Satisfaction

Customer satisfaction is a measure of how products or services provided by a company meet or surpass customer expectations. It is a key performance indicator in business and product development, often assessed through surveys, feedback, and metrics like Net Promoter Score (NPS). In a developer context, it relates to building user-centric software that delivers value and positive experiences.

Also known as: CSAT, Customer Delight, User Satisfaction, Client Happiness, Consumer Contentment
🧊Why learn Customer Satisfaction?

Developers should learn about customer satisfaction to create products that users love and retain, which drives business success and reduces churn. It is crucial in roles involving user experience (UX) design, product management, or customer-facing applications, as it guides feature prioritization and iterative improvements based on feedback.

Compare Customer Satisfaction

Customer Satisfaction vs Customer Effort Score→Customer Satisfaction vs Customer Loyalty→Customer Satisfaction vs User Engagement→

Learning Resources

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What is Customer Satisfaction?
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Customer Satisfaction Metrics for Developers
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Coursera: Customer Analytics
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YouTube: Measuring Customer Satisfaction
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Related Tools

User Experience DesignProduct ManagementNet Promoter ScoreCustomer FeedbackAgile Methodology

Alternatives to Customer Satisfaction

Customer Effort ScoreCustomer LoyaltyUser Engagement