General Quality Management
General Quality Management (GQM) is a systematic approach to defining, measuring, and improving the quality of products, processes, or services in software development and other fields. It involves establishing clear quality goals, identifying relevant metrics, and implementing processes to achieve those goals through continuous monitoring and feedback. This methodology helps organizations align quality efforts with business objectives and customer needs.
Developers should learn and use General Quality Management when working in teams or organizations that prioritize software quality, reliability, and customer satisfaction, such as in enterprise environments, regulated industries (e.g., healthcare, finance), or agile projects. It is particularly useful for reducing defects, improving maintainability, and ensuring compliance with standards like ISO 9001, as it provides a structured framework for setting measurable quality targets and tracking progress.