Hybrid Chatbots
Hybrid chatbots are conversational AI systems that combine rule-based and AI-driven approaches to handle user interactions. They use predefined rules for structured tasks and machine learning models (like NLP) for understanding natural language and handling complex queries. This integration aims to provide reliable, accurate responses while maintaining flexibility in conversations.
Developers should learn about hybrid chatbots when building customer service, support, or interactive applications that require both consistency in common scenarios and adaptability to varied user inputs. They are ideal for domains like e-commerce, healthcare, or finance where accuracy is critical, but user queries can be unpredictable, balancing efficiency with advanced understanding.