Softphone
A softphone is a software application that enables voice and video calls over the internet using Voice over IP (VoIP) technology, typically installed on computers, smartphones, or tablets. It mimics the functionality of a traditional hardware telephone by providing features like dialing, call management, and audio/video communication through a user interface. Softphones are widely used in business environments for unified communications, remote work, and cost-effective telephony solutions.
Developers should learn to use or integrate softphones when building communication applications, customer support systems, or remote collaboration tools, as they enable real-time audio/video interactions without physical hardware. It's essential for implementing VoIP features in software, such as in call centers, telehealth platforms, or team messaging apps, to reduce costs and enhance flexibility. Knowledge of softphones is also valuable for troubleshooting network issues, optimizing audio quality, and ensuring security in communication protocols.