User Documentation
User documentation is the process of creating written, visual, or multimedia materials that explain how to use a product, service, or system to end-users. It includes guides, manuals, tutorials, FAQs, and help systems designed to assist users in understanding and effectively utilizing software, hardware, or other tools. This skill focuses on clear communication, user-centered design, and technical accuracy to enhance user experience and reduce support needs.
Developers should learn user documentation to improve product adoption, reduce user errors, and minimize support costs by providing self-service resources. It is essential when building consumer-facing applications, enterprise software, or open-source projects where user onboarding and retention are critical. Mastering this skill helps bridge the gap between technical implementation and user needs, leading to higher satisfaction and fewer support tickets.