Workforce Management
Workforce Management (WFM) is a set of processes and tools used by organizations to optimize employee productivity and ensure the right number of staff with the right skills are available at the right times. It involves forecasting labor demand, scheduling, time and attendance tracking, performance management, and compliance with labor regulations. WFM systems help balance operational needs with employee preferences and legal requirements to improve efficiency and reduce costs.
Developers should learn Workforce Management when building or integrating systems for industries with dynamic staffing needs, such as retail, healthcare, call centers, or hospitality, to automate scheduling and resource allocation. It's crucial for applications requiring real-time labor analytics, compliance tracking, or employee self-service portals, as it enhances operational agility and reduces manual administrative overhead.