Sales vs Customer Support
Developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business meets developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments. Here's our take.
Sales
Developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business
Sales
Nice PickDevelopers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business
Pros
- +It's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships
- +Related to: customer-relationship-management, negotiation
Cons
- -Specific tradeoffs depend on your use case
Customer Support
Developers should learn customer support to understand user pain points, improve product quality through direct feedback, and enhance communication skills for collaborative environments
Pros
- +It's crucial for roles involving user-facing applications, SaaS products, or DevOps where rapid issue resolution impacts customer retention and product iteration
- +Related to: communication-skills, troubleshooting
Cons
- -Specific tradeoffs depend on your use case
The Verdict
Use Sales if: You want it's useful for freelancers or consultants who need to pitch services, negotiate contracts, and manage client relationships and can live with specific tradeoffs depend on your use case.
Use Customer Support if: You prioritize it's crucial for roles involving user-facing applications, saas products, or devops where rapid issue resolution impacts customer retention and product iteration over what Sales offers.
Developers should learn sales skills when working in roles that involve client interactions, such as solutions architects, technical evangelists, or startup founders, to effectively communicate value and secure business
Disagree with our pick? nice@nicepick.dev