Availability Management
Availability Management is an IT service management (ITSM) practice focused on ensuring that IT services meet agreed-upon availability levels for users and customers. It involves designing, implementing, monitoring, and improving service availability through proactive measures like redundancy, failover, and capacity planning. This practice is critical for minimizing downtime and ensuring business continuity in technology-dependent organizations.
Developers should learn Availability Management when building or maintaining systems where uptime is critical, such as e-commerce platforms, financial services, or healthcare applications. It helps in designing resilient architectures, implementing monitoring and alerting, and creating disaster recovery plans to meet service-level agreements (SLAs) and reduce business impact from outages. This skill is particularly valuable in DevOps, SRE (Site Reliability Engineering), and cloud-native environments.