Case Management
Case management is a systematic process for organizing, tracking, and resolving work items or 'cases' that require multiple steps, interactions, or approvals. It involves managing the lifecycle of cases from initiation to closure, often integrating with business processes, data, and user roles. This methodology is widely used in industries like customer support, healthcare, legal services, and government to ensure efficient and consistent handling of complex tasks.
Developers should learn case management when building applications that involve workflow automation, customer relationship management (CRM), or service delivery systems, as it helps structure processes and improve operational efficiency. It is particularly useful in scenarios requiring task assignment, status tracking, audit trails, and compliance, such as in help desks, incident response, or case-based legal or medical software.