Customer Support Portal
A customer support portal is a web-based platform that enables businesses to provide self-service support, manage customer inquiries, and facilitate communication between customers and support teams. It typically includes features like knowledge bases, ticket systems, live chat, and community forums to streamline support processes and improve customer experience. These portals centralize support resources, reducing response times and operational costs while empowering customers to find solutions independently.
Developers should learn about customer support portals when building or integrating customer-facing applications, as they are essential for SaaS products, e-commerce sites, and any service requiring user assistance. Knowledge of these platforms helps in implementing features like ticketing APIs, embedding knowledge bases, or customizing portals to align with brand and workflow needs, ensuring scalable and efficient customer support.