Human Customer Service
Human Customer Service refers to the practice of providing customer support and assistance through direct human interaction, rather than automated systems or AI. It involves skills such as active listening, empathy, problem-solving, and communication to address customer needs, resolve issues, and build relationships. This approach is often used in call centers, retail, hospitality, and other service-oriented industries to deliver personalized and responsive care.
Developers should learn about Human Customer Service to enhance their soft skills and improve collaboration with non-technical stakeholders, such as clients or end-users, during product development and support phases. It is particularly valuable in roles involving user experience (UX) design, product management, or technical support, where understanding customer pain points and feedback directly informs better software solutions and user satisfaction.