Incident Management
Incident Management is a structured process for identifying, analyzing, responding to, and resolving incidents that disrupt normal IT operations or services. It involves coordinating teams, tools, and procedures to minimize impact and restore functionality quickly. This methodology is critical in DevOps, SRE (Site Reliability Engineering), and cybersecurity contexts to maintain system reliability and availability.
Developers should learn Incident Management to effectively handle production outages, security breaches, or performance degradations, ensuring minimal downtime and business impact. It's essential for roles in SRE, DevOps, or operations, where rapid response to incidents improves system resilience and user trust. Use cases include implementing on-call rotations, post-mortem analyses, and integrating with monitoring tools like Prometheus or Datadog.