ISO/IEC 20000
ISO/IEC 20000 is an international standard for IT service management (ITSM) that specifies requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). It provides a framework for organizations to deliver effective IT services that meet business and customer needs, covering processes like service delivery, relationship management, and incident resolution. The standard is widely used to ensure consistent, high-quality IT service management across industries.
Developers should learn ISO/IEC 20000 when working in IT service-oriented roles, such as DevOps, IT operations, or managed services, to align technical work with standardized processes that improve service reliability and customer satisfaction. It is particularly valuable in regulated industries like finance or healthcare, where compliance and audit requirements demand formalized ITSM practices, and for teams aiming to achieve certification to demonstrate service excellence to clients or stakeholders.