IVR Systems
IVR (Interactive Voice Response) systems are automated telephony platforms that interact with callers through voice and keypad inputs, typically using pre-recorded messages or text-to-speech. They route calls, collect information, and provide self-service options without human agents, commonly used in customer service, banking, and healthcare. Modern IVR systems often integrate with databases, CRM software, and AI technologies like natural language processing for more advanced interactions.
Developers should learn IVR systems when building or maintaining automated customer service solutions, telephony applications, or contact center integrations, as they reduce operational costs and improve efficiency by handling routine inquiries. Use cases include call routing based on user input, automated bill payments, appointment scheduling, and information retrieval systems where 24/7 availability is required without human intervention.