Operator Connect
Operator Connect is a Microsoft Teams telephony integration platform that enables organizations to connect their existing PSTN (Public Switched Telephone Network) services directly to Teams. It allows businesses to use their preferred telecom operators for calling services within the Teams interface, providing a seamless unified communications experience. This platform simplifies compliance, billing, and support by leveraging operator-managed services.
Developers should learn Operator Connect when building or integrating telephony solutions for enterprise environments using Microsoft Teams, as it offers a standardized way to connect carrier services without complex infrastructure changes. It is particularly useful for scenarios requiring compliance with regional telecom regulations, centralized billing, or leveraging existing operator relationships for reliable voice services. Use cases include migrating legacy PBX systems to Teams, enabling global calling capabilities, and ensuring business continuity with operator-managed support.