Salesforce Communities
Salesforce Communities is a platform for creating branded online portals that connect customers, partners, and employees with an organization's Salesforce data and processes. It enables businesses to build self-service portals, partner portals, and customer communities with customizable interfaces and secure access controls. The platform integrates with Salesforce CRM to provide a seamless experience for external users to interact with company resources.
Developers should learn Salesforce Communities when building external-facing portals for customer support, partner collaboration, or employee engagement that require integration with Salesforce data. It's particularly useful for creating branded, secure portals where external users need access to specific Salesforce records, cases, or knowledge articles without requiring full Salesforce licenses. Use cases include customer self-service portals, partner deal registration systems, and employee intranets.