Service Management
Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services, focusing on the design, delivery, and improvement of IT services to meet business needs. It encompasses frameworks like ITIL (Information Technology Infrastructure Library) and practices for managing service lifecycles, including service strategy, design, transition, operation, and continual improvement. This discipline ensures that IT services are aligned with business objectives, delivered efficiently, and maintained with high quality and reliability.
Developers should learn Service Management to understand how IT services are structured and managed within organizations, which is crucial for roles involving DevOps, site reliability engineering (SRE), or IT operations. It helps in implementing best practices for incident management, change control, and service level agreements (SLAs), ensuring systems are reliable and scalable. For example, in cloud-native or microservices architectures, Service Management principles aid in monitoring, troubleshooting, and optimizing service performance to support business continuity.